Refund Policy

Our free plan is available forever and requires no credit card. We encourage you to build and test your chatbot on the free plan before upgrading, so you know the Service fits your needs.

If you are not satisfied with your first paid subscription, email us within 7 days of the initial charge and we will refund that payment in full. This applies once per account, to the first payment on a monthly or yearly plan.

Renewal charges (monthly or yearly) are generally non-refundable. Subscriptions renew automatically, and you can cancel at any time from the Billing page before the next renewal date. If a renewal was charged in error, or you cancelled but were still billed, contact us and we will correct it.

Cancelling stops future charges. Your plan stays active until the end of the paid period, after which the account reverts to the free plan. We do not provide partial refunds for unused days in a period, except where required by law.

Upgrades take effect immediately and are prorated for the remainder of your billing period. Downgrades take effect at the next renewal; no credit is issued for the difference in the current period.

One-time payments made with FPX, GrabPay or similar local methods are non-refundable once the corresponding credits or plan access have been applied to your account, unless the charge was duplicated or made in error.

Refunds may be declined where an account has breached our Terms of Service, or where the Service has been used abusively (for example, exhausting plan limits and then requesting a refund).

Email hello@isalesai.com.my from the address on your account with your invoice number and a short reason. We respond within 3 business days; approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or provider.