Terms of Service

These Terms of Service govern your access to and use of the iSalesAI chatbot platform (the "Service"). By creating an account or using the Service you agree to these terms. If you are using the Service on behalf of a company, you confirm you are authorised to bind that company.

You are responsible for the accuracy of your account details, for keeping your login credentials secure, and for all activity that happens under your account. Notify us at hello@isalesai.com.my if you believe your account has been compromised.

The Service offers a free plan and paid subscription plans. Paid plans are billed in advance on a monthly or yearly cycle and renew automatically until cancelled. Prices are shown in Malaysian Ringgit (RM) and exclude any taxes that may apply. Plan limits (such as chatbots, monthly messages, leads, knowledge sources and webhooks) are enforced by the Service and may be changed with reasonable notice.

You can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period and your account reverts to the free plan.

You agree not to use the Service to:

• break any applicable law or regulation;
• send spam, malware, or unsolicited bulk messages;
• impersonate another person or misrepresent your affiliation;
• upload content you do not have the right to use;
• attempt to reverse engineer, overload, or disrupt the Service.

We may suspend or terminate accounts that breach these rules or that create risk for other users.

You keep ownership of the content you upload — company details, knowledge sources, FAQs and conversation data. You grant us a licence to host and process that content solely to operate the Service, including sending it to AI model providers to generate replies.

Chatbot replies are produced by third-party AI models and may be inaccurate or incomplete. You are responsible for reviewing your chatbot configuration and for any responses your chatbot gives to your customers. The Service is not a substitute for professional advice.

We work to keep the Service available but do not guarantee uninterrupted operation. Maintenance, third-party outages, and factors beyond our control may cause downtime.

To the maximum extent permitted by law, our total liability arising from your use of the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.

We may update these terms from time to time. Material changes will be communicated by email or in-app notice. Continued use after changes take effect means you accept the updated terms.

Questions about these terms? Email hello@isalesai.com.my.